Terms and Conditions | Starlink Nairobi Installers

1. Introduction

By accessing and using the services of Starlink Nairobi Installers, you agree to comply with the terms and conditions outlined below. These terms govern the purchase, installation, and support services related to Starlink satellite internet in Kenya.

2. Services Provided

• We offer professional Starlink kit installation, network optimization, relocation, and support services.
• Starlink hardware and subscription services are owned and managed by Starlink (SpaceX). We facilitate installation but do not control Starlink’s pricing, availability, or service terms.

3. Payments and Pricing

• All payments for installation and related services must be made in full before or upon completion of the service.
• Pricing for Starlink kits and subscriptions is subject to Starlink’s official rates and may change without prior notice.
• Installation fees are separate from the Starlink subscription fee and are payable directly to Starlink Nairobi Installers.

4. Installation and Service Warranty

• Our installation services come with a limited warranty covering proper setup and functionality.
• Any issues related to Starlink hardware or service disruptions must be addressed directly with Starlink (SpaceX).
• We provide troubleshooting and technical support for installation-related concerns.

5. Relocation and Reinstallation

• Customers relocating to a new location must notify us in advance for reinstallation services.
• Additional charges may apply for relocation or modifications to the original installation.

6. Limitation of Liability

• While we ensure professional installation and setup, we are not responsible for interruptions, service downtimes, or performance issues related to Starlink’s network.
• We do not guarantee specific internet speeds, as they depend on location, weather conditions, and Starlink’s satellite coverage.

7. Cancellation and Refund Policy

• Installation service fees are non-refundable once the installation is completed.
• Any refunds for Starlink kits or subscriptions must be handled through Starlink’s official policies.

8. Customer Responsibilities

• Customers must ensure their installation site is accessible and suitable for Starlink equipment setup.
• It is the customer’s responsibility to comply with Starlink’s terms of service and acceptable use policies.

9. Changes to Terms

• We reserve the right to update these terms at any time. Any modifications will be posted on our official website.

10. Contact Information

For any inquiries or support, reach out to us through:
Call/WhatsApp: 0714 804 532
Location: Kijabe Street, Nairobi
Email: info@starlinknairobiinstallers.co.ke.